So my internet had been conking out over the past few days. Yesterday, it was non-existent. I wasn't the only one in the neighbourhood having problems, so my plan was to wait for someone else to complain first, and let them deal with it.
Yesterday, I couldn't take it anymore. I called Ma Bell, who had a message saying that there were service disruptions in my area, and that they would fix it. I stayed on the line, and got some guy in India to try and help me. And deaf me, that didn't work. I simply could not understand him. And when I said 'I can't understand you', he would simply repeat the line from his script. That is not the solution for deaf people. If they don't understand a certain combination of words, repeating that same combination won't help. Say the same thing using different words. That helps. But he's stuck with his script, and I can't break through his accent.
Anyway, after verifying my name and address three times (really, now?), it came up that the problem was with my AC adaptor. "What does the sticker say on the side?" "There is no sticker." "There should be a sticker -- what does the sticker say on the side?" "There is no sticker."
So, I had to go to Limeridge mall to swap out my adaptor. The mall on a Sunday afternoon before Christmas. No thanks.
I went to the Bell kiosk, to ask if I could swap it out there. After giving all of my personal information -- no. I needed to go upstairs to the store. It was only a Bell Mobility kiosk. (You needed my personal information to tell me that?)
Went upstairs, and got it swapped out, no problem. Apparently, this adaptor problem is a known thing, which really had me pissed off.
If Bell knows:
a) Who they supplied that failing unit to,
b) Who is a current subscriber,
c) That units are in the process of failing,
Then I expect to find an adaptor in my mailbox, ready to go. It is not a problem for them to come up with a list of names, and people react much more positively to a pro-active business model than to a reactive business model, which involves the unit actually failing, and going through the hassle of figuring out why and calling some guy in India and going to the mall and blah blah blah.
And the guy at the Bell store wanted to sell me on higher service. Umm, let's get the old one fixed first, hmm? I'm pretty pissed off at you guys right now.
Whatever. Ma Bell is big enough that they can get away with this shit.