I remember visiting the store once, and Hay was working. We chatted a bit, and I asked about Cort. Cort had a bit of an accident, she said, and sliced open the ball of her thumb quite badly. She was doing fine, but it was a real mess.
It wasn't until months later that I was at the store again, and Cort was working. I asked her how her hand was. She had totally forgotten about her own injury. She gave me her hand to look at, and I was going over it like a palm reader.
I think she was taken aback by the sudden intimacy of the moment, that I knew about what had happened, and then here we were, with her hand in mine, sharing stories which only really go between friends, not simple customers. But once the surprise of the moment had passed, she was totally open about it.
I think that's when we became friends. I like to think so, anyway.