How people stay safe online: experts compared to non-experts
"This paper outlines the results of two surveys—one with 231 security experts, and another with 294 web-users who aren’t security experts—in which we asked both groups what they do to stay safe online. We wanted to compare and contrast responses from the two groups, and better understand differences and why they may exist."
"Security experts rely heavily on password managers, services that store and protect all of a user’s passwords in one place. Experts reported using password managers, for at least some of their accounts, three-times more frequently than non-experts. As one expert said, “Password managers change the whole calculus because they make it possible to have both strong and unique passwords.”
"More broadly, our findings highlight fundamental misunderstandings about basic online security practices. Software updates, for example, are the seatbelts of online security; they make you safer, period. And yet, many non-experts not only overlook these as a best practice, but also mistakenly worry that software updates are a security risk."
Iulia Ion, Software Engineer
Rob Reeder, Research Scientist
Sunny Consolvo, Us Researcher