CAN TROLLS BE CONTROLLED?
"... into this embattled comment arena, steps Civil: a startup co-founded by ... Aja Bogdanoff .... Her answer? A comment plug-in that requires users to engage with a framework of civility and quality as the specific entry criteria for being able to air their views."
Crowd-sourced ratings for quality and civility of comments could keep conversation constructive and avoid alienating the vulnerable. The community would take more of the responsibility for evaluating and rating the behavior of fellow Ello members. This would differ from the present system, in which staff reacts to complaints of abuse.
See WTF, Blocking & Reporting: