I got your mail assuring me that my private information is safe with Prosperity Bank. This would have been convincing if you had not included an identical letter addressed to persons with a similar name. Gerald and Theresa reside in Livingston, Texas. They missed your reassurance regarding privacy, because it came to me.
I was a bit surprised to hear from you, because I closed my account a decade ago. I assumed that you no longer had any information about me, except in an archive. Whatever the case, please remove my name from active account status.
EDIT: Response received next day. I removed the bank officer name and the phone number, to protect her privacy. Note that there is a formal "Privacy Statement" under the message sent to me. Apparently, working in a bank alters your sense of irony.
Thank you for contacting Prosperity Bank Mr. Hopkinson - the bank is aware of the discrepancy and are working diligently to correct.
We sincerely apologize for any inconvenience and/or confusion!
Feel free to contact Customer Service @ 1-800-xxx-xxxx with any further questions or concerns...
From: David Hopkinson [mailto:firstname.lastname@example.org]
Sent: Monday, June 29, 2015 6:58 PM
To: Contact Us
Subject: privacy information
This transmission may contain information that is privileged, confidential and or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.