Make sure you're running the latest version of the Alexa app for iOS or Android. On an iOS gadget, fire up the Alexa App Android Store application and tap on Updates to download the freshest update for Alexa. On Alexa app for android gadget, open the Play Store application and tap on the cheeseburger symbol () in the upper left. Tap the setting for My applications and games. Google Play checks for refreshes. In the event that Alexa is recorded, tap on the catch to Update, or tap on the catch Update All to refresh all your applications.