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Test Number : 7492X
Test Name : Avaya Aura Call Center Elite Support
Vendor Name : Avaya
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7492X exam Format | 7492X Course Contents | 7492X Course Outline | 7492X exam Syllabus | 7492X exam Objectives
Exam ID : 7492X
Exam Title : Avaya Aura� Call Center Elite Support Exam
Questions : 52
Pass Marks : 35 (68%)
Duration : 90 min.
Exam Type : Multiple Choice

Exam Objectives: The exam covers the following learning objectives:

Describe virtual routing such as:
Look Ahead interflow (LAI)
Enhanced Interflow
Basic Service Routing (BSR)
Adjunct Routing
Network Call redirection (NCR)
Troubleshoot using the Communication Manager Denial Event.
Describe the troubleshooting tools in CM and apply troubleshooting command such as �list trace vdn�, �list trace vector� and �list trace station�
Describe the troubleshooting tools in CM and apply troubleshooting commands such as �list trace vdn�, �list trace vector� and �list trace station�
Describe Business Advocate (BA) with fundamental call center questions
Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
Troubleshooting the Avaya Aura� Media Server.
Describe the vector variable operations.
List Trace, Display Events, and List Usage.
Troubleshoot common call vectoring issues.
Describe the Best Service Routing feature in Avaya Aura� Call Center Elite.
Describe the Best Service Routing in a multisite environment
Describe the Service Level Maximizer (SLM)
Describe the capabilities and features of Dynamic Business Advocate.
Prerequisite Knowledge Review the learning map for any prerequisite information.

Scheduling this exam at Pearson VUE Test Centers Visit the Pearson VUE website at http://www.pearsonvue.com/avaya/ to see currently available Avaya exams, regional exam pricing and register for a testing session.

Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to help ensure individual requirements can be met. Candidate demand often fluctuates.

Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent business partners primarily in the commercial and academic market spaces. Availability of testing centers varies by city/state/geographic region based upon business partner participation in the Pearson VUE testing program.

As independent business partners, Pearson VUE Test Centers establish their own hours of operation and testing seat capacity. Reservations are accepted on a first come / first serve basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call Center reservations all work from the same inventory of available testing sessions. Contacting a Pearson VUE Test Center can provide candidates with the best understanding of what parameters drive a Centers days / hour of operation; this can be particularly helpful for Testing Centers associated with academic institutions.

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Avaya Support guide
Contact Tracing with the aid of Avaya Named a 2020 Pandemic Tech Innovation Award Winner for great Innovation | 7492X Real exam Questions and PDF Questions
SANTA CLARA, Calif.--(business WIRE)--Oct 1, 2020--

Avaya (NYSE: AVYA), a global chief in solutions to raise and simplify communications and collaboration, announced these days that its Contact Tracing solutions have received a 2020 Pandemic Tech Innovation Award for high-quality Innovation. The award from TMC Labs recognizes hardware, application, devices/peripherals, applications and functions that support society and business characteristic quite simply within the face of challenges caused with the aid of the world COVID-19 pandemic.

Contact Tracing has been largely identified as a key factor to mitigate the impacts of COVID-19 on communities, and permit companies, corporations and americans to open up and return safely to work, to college and to endeavor. amongst about eighty % of public and private groups planning to reopen with a safe return, 25 p.c are imposing some type of Contact Tracing application or plan. Contact Tracing from Avaya, leveraging its ingenious contact middle and collaboration options, helps businesses quite simply assemble, manipulate and leverage big quantities of statistics, assuaging the huge burden of tracing and notifying lots of probably COVID-19 uncovered people. by using automation and multi-channel engagement, Avaya’s advanced technologies combine to deliver a strong and scalable answer that can be deployed inside days – both as an over-the-exact software or with the Avaya utility you may have already got in area.

“Avaya worked early on in the pandemic to aid hundreds of agencies and millions of laborers and phone middle group of workers minimize disruption to their productiveness and ability to satisfy important customer needs, and they continue helping them with constructive contact tracing and monitoring options,” pointed out Anthony Bartolo, government vice president and Chief Product Officer, Avaya. “It’s a must-have for executive companies, healthcare groups, training institutions, and corporations to provoke Contact Tracing classes to support avoid extra unfold. We’re here to help their valued clientele comfortably song, computer screen, and notify contacts of potential publicity, directly determine feasible infections and provide most advantageous movements. valued clientele can use Avaya automation to manage significant volumes of contacts and cut back time-drinking manual processes, and make every dialog the most useful it will also be with improved chance management through the use of computing device discovering to convey precise-time prompts and assistance to brokers.”

agencies worldwide are partnering with Avaya to put in force these critical services. as an instance, the govt of Mexico city and its Digital agency for Public Innovation is conducting 2,700 tests day after day across 117 health centers in Mexico metropolis, with Avaya’s tracing, notification and monitoring equipment in area to help mitigate the impacts of the pandemic and allow the group to get better and emerge conveniently and safely. “we now have been able to directly enforce this program with the aid of Avaya, and have scaled to successfully tackle the gigantic requirements of a municipality as tremendous and populous as Mexico metropolis,” talked about José Antonio Peña Merino, head of the Digital company for Public Innovation, all the way through a press convention.

“Avaya has displayed its dedication to exceptional and innovation within the development of their tech options contributing to managing and overcoming pandemic outbreaks,” stated rich Tehrani, CEO, TMC. “I seem forward to greater innovation from Avaya and their persisted effort towards improving the future of the latest challenges faced with the aid of the most fresh Pandemic.”

The 2020 Pandemic Tech Innovation Award winners are featured on Pandemic Tech information on-line and TMCnet.

further components

About Avaya

companies are constructed by way of the experiences they deliver, and every day millions of those experiences are delivered via Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's subsequent for the future of work, with innovation and partnerships that deliver game-altering business benefits. Their cloud communications solutions and multi-cloud utility ecosystem energy personalised, intelligent, and effortless client and employee experiences to help obtain strategic ambitions and favored consequences. collectively, they are dedicated to assist develop your enterprise via providing Experiences that depend. gain knowledge of extra at www.avaya.com.

About TMC

via education, business news, are living hobbies and social have an effect on, global patrons depend on TMC’s content material-pushed marketplaces to make purchase choices and navigate markets. subsequently, main know-how carriers turn to TMC for unparalleled branding, notion management and lead technology opportunities. Their in-adult and on-line activities bring unmatched visibility and sales potentialities for all percipients. through their custom lead generation classes, they provide consumers with an ongoing stream of leads that become income alternatives and construct databases. moreover, they bolster manufacturer reputations with the hundreds of thousands of impressions from reveal advertising on their information websites and newsletters. Making TMC a 360 degree marketing answer, they offer complete experience and street exhibit management functions and customized content advent with expertly ghost-crafted blogs, press releases, articles and marketing collateral to aid with search engine optimization, branding, and universal advertising and marketing efforts. For extra suggestions about TMC and to learn the way they will aid you attain your advertising desires, please talk over with www.tmcnet.com and follow us on fb, LinkedIn and Twitter, @tmcnet.

Cautionary note related to ahead-looking Statements

This doc carries certain “ahead-searching statements.” All statements other than statements of historical reality are “forward-looking” statements for applications of the U.S. federal and state securities laws. These statements may be recognized by means of ahead looking terminology comparable to "anticipate," "believe," "continue," "may," "estimate," "predict," "intend," "may additionally," "might," “our vision,” "plan," "abilities," "preliminary," "predict," "should," "will," or “would” or the bad thereof or different adaptations thereof or similar terminology. The company has based these ahead-searching statements on its existing expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are not pricey, such ahead-searching statements are most effective predictions and involve everyday and unknown dangers and uncertainties, many of that are beyond its handle. The elements are mentioned within the business’s Annual report on kind 10-k and subsequent quarterly experiences on form 10-Q filed with the Securities and trade commission (the “SEC”) available at www.sec.gov, and might trigger the enterprise’s precise outcomes, efficiency or achievements to differ materially from any future effects, efficiency or achievements expressed or implied by these forward-looking statements. The business cautions you that the record of crucial factors covered in the business’s SEC filings may not comprise all of the material factors which are crucial to you. moreover, in easy of those dangers and uncertainties, the matters said within the forward-searching statements contained during this press liberate may now not in fact happen. The company undertakes no duty to publicly replace or revise any ahead-looking statement as a result of new guidance, future pursuits or in any other case, apart from as otherwise required by using law.

All trademarks recognized with the aid of ®, TM, or SM are registered marks, trademarks, and repair marks, respectively, of Avaya Inc. All other logos are the property of their respective homeowners.

supply: Avaya Newsroom

View source edition on businesswire.com:https://www.businesswire.com/information/home/20201001005231/en/

CONTACT: For media inquiries:

Alex Alias

alalias@avaya.com

keyword: CALIFORNIA u.s. NORTH the usa

business keyword: expertise TELECOMMUNICATIONS cell/wireless software NETWORKS information superhighway HARDWARE

source: Avaya

PUB: 10/01/2020 08:00 AM/DISC: 10/01/2020 08:02 AM

http://www.businesswire.com/news/home/20201001005231/en

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