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SVC-16A test Format | SVC-16A Course Contents | SVC-16A Course Outline | SVC-16A test Syllabus | SVC-16A test Objectives
Apple Service Fundamentals is a 2-day course that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals test (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.
Upon completion of the Apple Service Fundamentals course, students will be able to:
� Identify and validate customer engagement skills such as empathy, setting expectations, positioning a refusal of service, and conflict resolution
� Position a repair, upgrade, or attachment so its clear that the recommendation helps to solve the customers issue
� Identify and validate strategies for setting realistic resolution expectations
� Identify and practice ESD precautions
� Identify the customer statements that generate a Safety First case
� Demonstrate the proper and safe handling of batteries and portable computer case assemblies with a built-in battery, and respond to events that involve these batteries
� Explain why documentation is important to the service workflow.
Understand the components of clear, concise, and complete case notes and the negative impact of poor case notes.
� Find and use any Apple products serial number to determine its level of coverage
� Describe the importance of accurate troubleshooting to the business and the customer
� Demonstrate basic troubleshooting and deductive reasoning skills, including the use of smart questioning techniques and first-level
evaluation and isolation skills
� List the tools and resources that are available to help troubleshoot
� Customer Experience Skills and Managing Customer Expectations
� Determining Service Levels
� Documenting Customer Interactions
� ESD Precautions
� Recognizing Safety Issues
� Embedded Battery Safety
� Basic Troubleshooting
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MindNode 5: Digital intellect Mapping at last Clicked for Me | SVC-16A test Questions and test Cram
I have a confession: I’m not a large intellect map guy. i do know Federico makes use of a mind map for his iOS review each 12 months, and lots of different people love visualizing their suggestions that means too, however intellect maps have not ever definitely clicked for me – at least no longer on computers.
Up unless recently, whenever I necessary to do a mind dump and get my innovations more desirable geared up, i'd regularly turn to pen, paper, and a hand-drawn mind map. It’s an strange addiction, on the grounds that I shun paper for digital equipment in each other case i will consider of. Yet this one holdout remained.
My main issue with digital mind maps is that they have at all times felt unnatural. When the usage of a traditional laptop, moving and clicking by means of trackpad became cumbersome for me; with a structure as creatively releasing as a intellect map, it appears exceptionally essential to have freeform enter methods. Even on contraptions just like the iPad although, while touch enter definitely helped eradicate a barrier, there became still at all times some thing missing for my part. Digital intellect mapping still wasn’t rather appropriate.
MindNode 5 on iOS fixes that.
MindNode has lengthy been probably the most premier intellect mapping apps for Mac and iOS, and its version 5 is an immense replace that, for me at the least, centers round two leading alterations: a streamlined, intuitive user interface, and the adoption of drag and drop support. There’s a lot more to this update than these two things, with plenty of sweets that die-hard MindNode enthusiasts will appreciate, however for users like me – those disappointed with digital mind mapping, and even inexperienced at it altogether – essentially the most critical alterations are those who make the app more approachable, and the new UI and drag and drop certainly do that.
have you ever used an app that you simply without difficulty never felt at domestic with? probably the layout was puzzling, the icons didn’t make clear what actions they activated or menus they held, and everything left you feeling just a little lost. It’s a frustrating journey. There are apps I’ve used a hundred times that still throw me with ambiguous or deceptive buttons and menus. I desire these apps’ designers would take a long, difficult study MindNode 5 and study from it.
MindNode 4 wasn’t among the many worst offenders within the puzzling UI branch, but it surely actually wasn’t my favorite app to navigate. only a few icons were recognizable standbys employed by using other iOS apps, and the layout of definite menus in no way felt intuitive to me. however I must applaud the crew at IdeasOnCanvas for his or her work on MindNode 5, because design-wise it actually appears like an entire new app – in the most suitable manner.
MindNode 5’s transformation greets you for those who first open the app, because it has carried out iOS eleven’s doc browser means for integrating at once with the info app. The document browser contains the identical seem to be and feel of information, with just a few small modifications: indigo is used as an accent color, and there are buttons for the settings menu, for developing a new mind map, and for opening quick Entry mode. The latter option is a brand new function: it allows you to put your options down in define form, then in case you’re performed, that define is instantly transformed into a brand new mind map. depending on what category of project or situation I’m brainstorming, frequently I’ll choose to mind dump by way of a written define, so this tool has been an excellent add for me.
outside of Apple’s iWork suite, MindNode is the primary fundamental app I’ve seen that adopts iOS 11’s document browser, which is a little awesome. I understand why this exchange would make an effort to enforce, but they now take a seat just about six months previous WWDC, when developers first won entry to iOS 11 APIs – i would have expected extra apps to be on board by using now. possibly it’s nevertheless just too quickly to choose the document browser’s long-time period success, however it’s disappointing to look so little movement among apps to this aspect.
MindNode 5 differs from its predecessor now not simply when deciding upon files, but when viewing them too. while your intellect map itself will appear the identical (outdoor of some theme tweaks), the assortment of equipment at your disposal have been reorganized and introduced in a markedly stronger format. changing MindNode 4’s fixed navigation bar and non-compulsory sidebar are a pair of adjustable panels: a prime moves panel and an overview panel. These are joined by using a compact, floating pane in the suitable-left nook containing options to open the document browser, load sharing alternatives, and demonstrate or hide panels.
The outline panel is relatively straightfoward, working generally the same as in MindNode 4 with a few outstanding improvements. Notes connected to nodes can now be displayed right in the outline, which became not possible in MindNode four. also, projects may also be marked finished inside the define, so that you now not should choose a node to finished its project.
MindNode’s moves panel is the greater interesting one; it residences nearly all the controls you’ll use when working in a mind map, with out feeling overly crowded or complicated at all. I consider here is because of two main components, one of which is the panel’s mixing of each dynamic and static buttons.
depending on no matter if a node is presently chosen or not, the moves panel will change slightly to present a different set of alternatives. If nothing’s selected, you’ll be able to alter your map’s theme, access view controls, or choose between stickers or photos to add to your map. The latter menu remains when a node is selected, and it’s joined by a notes reveal, vogue sheet, and other node-specific controls. So the moves panel changes reckoning on which menu is selected, and depending on if a node is chosen or no longer.
always this dynamic habits can be disorienting, nevertheless it’s no longer here, and i suppose that’s thanks to the static portions of the actions panel. despite which viewing state you’re in, the panel’s appropriate and bottom rows frequently stay consistent. The suitable all the time has a button for including new nodes in its left nook, whereas the bottom carries the equal equipment for like menus. as an instance, the first menu carries the equal reduce, reproduction, paste, trash, and undo/redo controls even if a node is chosen or no longer; the photograph menu carries the equal bottom-row controls in both modes as neatly. These upper and decrease rows act as bookends for the greater dynamic middle component of the panel, and aid anchor clients in a well-recognized state, no count how the relaxation of the panel may additionally alternate.
The 2nd motive MindNode’s moves panel works smartly is anything I’ve already outlined: the clear, informative icons. This may appear like a small element, however its common impact is large. Icons within the panel evidently signify certain issues, with little ambiguity, and controls housed in every menu are a natural healthy with the icon that represents them. The notice reveal is represented with the aid of a observe, stickers and photos by a standard area image, styles via a paintbrush (as popularly considered in iWork), and on the pairings go. Even the one reputedly random icon – a circle containing three dots – is superb because of what it represents: a random assortment of controls that don’t reasonably slot in another category. due to the icons I’m by no means perplexed about which menu I’m getting access to – the moves panel seems like it works for me, in place of me having to work to find what i want.
As i discussed, MindNode’s two leading panels are adjustable – they can also be resized to a number of set levels by using dragging the grabber on the right of each and every panel. In my use this detail has proven a key element within the panels’ success.
the pliability of MindNode’s panels skill that should you wish to focal point absolutely in your intellect map, you can both decrease extraneous panels, or hide them fully. but should you need them once again, they can be adjusted to just the appropriate dimension conveniently or a single faucet can fix them on-screen. The equipment works so smartly, I’ve began imagining what it will be like if other document-primarily based apps adopted go well with.
iOS apps like Apple’s Pages presently work optimum when operating solo on a large iPad seasoned canvas. Put the app in split View and abruptly menus start covering up your document – a problem that grows worse the much less house you commit to Pages on your cut up View. try to edit a document on iPhone, and menus are more likely to imprecise your complete workspace. in the majority of cases, it’s with no trouble no longer a fine setup.
I keep in mind why here is a hard problem to remedy. iOS apps need to adapt to an immense range of screen sizes – from four” to 5.eight” on iPhone and 7.9” to 12.9” on iPad – and discovering an interface that scales neatly throughout the spectrum is hard. It’s general for apps to optimize for one top-rated size on every iOS machine and never believe as correct on other sizes. additionally, UI features frequently get shuffled round between gadgets in order that they’re in a single location on iPad, and a different entirely on iPhone – providing a puzzling, inconsistent event. however with adjustable panels, you get the same adventure in spite of device, and panels can be resized as you choose to deliver the most efficient healthy to your existing display.
once I’m working with a full 12.9” of monitor genuine estate, i will have panels extended to their full heights with out feeling in any approach brief on house. however as I adjust canvas dimension – even if through working in break up View, or on my iPhone – i can adjust panels to just the appropriate dimension too. this flexibility capability you get the correct setup even with context – all whereas the app’s controls hold a constant seem and location.
One closing point of MindNode 5’s UI worth bringing up is the brand new fullscreen mode. besides all of the flexibility of the panel-based mostly gadget, there’s now the alternative to eradicate panels from the display altogether so you can view your map free from distraction. that you would be able to activate fullscreen mode from the correct-appropriate nook of the movements panel when no nodes are chosen.
Drag and Drop
As I pointed out prior, the manner desktop-based mostly mind mapping typically works at all times felt janky to me. I’m not towards the theory of digital mind mapping, it’s greater a be counted of execution. And while the iPad has gave the look of essentially the most natural digital platform for intellect mapping, even there too many friction features have traditionally cluttered up the method of building and managing a map.
In MindNode 4 and earlier, for instance, essential projects like adding photos or textual content to nodes couldn’t be performed in the most herbal method – by means of determining those things up via hand and losing them where you desired. as a substitute you had to, in the case of images, tap one to have it appear in a random place for your map. With textual content from outside sources, or when relocating textual content from node to node, text option and copy/paste was the ideal approach to move. These interaction methods weren’t unhealthy per se, however they weren’t as natural as i thought they should still have been. MindNode’s development group isn’t really at fault for these things – they did the ultimate they may with device restrictions, and i know many people loved the style the app labored before. however for me, the entire thing on no account somewhat felt appropriate.
Enter drag and drop.
if you’re an iPad energy user, you know the way large an update iOS 11 was, with drag and drop main the can charge. I’ve used and reviewed loads of apps that benefit immensely from drag and drop assist, but I don’t know that there’s an app class more desirable proper for this characteristic than intellect mapping. intellect maps are constructed for natural contact interaction, so it’s no shock that by means of adopting iOS eleven’s systemwide drag and drop facets, MindNode grew to become the app I all the time desired.
Drag and drop is applied here in a method that with ease makes experience. if you drag content material from MindNode’s actions panel or an external supply, and that content material is eligible to be introduced to your mind map, you’ll see a eco-friendly plus button to indicate it’s safe to drop. dropping gadgets into a blank enviornment of your map will make them standalone nodes, not related to the rest, but which you could additionally drop on to an existing line, or an latest node. shedding on a line will, as you’d probably predict, add the item(s) to that aspect on the line, whereas dropping on a node merges the content with the node itself. It’s effortless to inform what’s going to occur when you drop content thanks to an connect badge that appears when hovering over both a line or a node that dropped gadgets will connect to. This standard indicator is the form of visual support that many apps with early drag and drop assist didn't put in force, leaving it unclear what would take place with dropped content. The attach badge changed into present in MindNode four for in-app drag and drop, and it’s a herbal fit here for drag and drop of all kinds.
The means to pull content material from other apps and drop it into your intellect map feels so correct. A intellect map is a reputedly limitless canvas, and now in MindNode that canvas doubles as a touchdown vicinity for content material from different apps. discover a photo that’s a pretty good healthy for the undertaking you’ve been mapping? just drop it in. Have some notes you want to preserve close at hand? No issue. MindNode presents guide for shedding pictures, textual content, and even Reminders. that you could also drop a URL, but lamentably simplest in textual content fields. sooner or later I’d like to see support elevated to consist of the choice to drop a URL anyplace, and add average information like PDFs, that method i will keep all reference materials in my mind maps.
since it’s so effortless to drag and drop content material, even after it’s already in your map, you don’t need to comprehend precisely where a brand new item suits on your map’s structure before you drop it. just drop it on the open canvas, and later on that you could decide on it up and fix it to an latest node, or line, or do some thing works top-rated for you. This option existed in MindNode 4, however it suffered from pre-iOS 11 workflows of the use of share sheets or file pickers to import content from exterior sources.
the style MindNode 5 works with drag and drop makes clear how intellect mapping apps were made for this function. and fortuitously, regardless of being unable to acquire content from exterior apps, all of the in-app drag and drop goodness on iPad made its strategy to the iPhone too, so no be counted your iOS gadget, the interplay paradigms remain consistent.
every little thing Else
MindNode 5’s redesigned UI and drag and drop are effectively probably the most crucial points of the app to me, but there are a few other features in this unencumber that lengthy-time mind mappers will recognize.
layout and reveal alternatives: Map making and viewing is now greater flexible than ever earlier than due to a number of changes. within the advent department, that you can now have maps with a vertical design instead of horizontal; vertical maps can develop from both precise to bottom or backside to appropriate. One great point of this exchange is that you can combine and healthy maps of diverse orientations internal the same doc, as opposed to being constrained to one orientation at a time. in the realm of beauty advancements, there are several new issues in MindNode 5, plus a new alternative to make use of orthogonal branches, which deliver your mind map a extra knowledgeable seem to be. while i admire the more playful feel of the basic, rounded branches, orthogonal branches are a sharp choice that I suppose many users will admire.
Keyboard Shortcuts: MindNode 4 already protected a match set of keyboard shortcuts, but with edition 5 the number of alternatives appears to have doubled. I’ve on no account considered an app offer three full pages of shortcuts earlier than.
Gestures: The only element easier to remember than keyboard shortcuts is gestures, and MindNode 5 provides a pair easy ones. that you may tap the reveal with two fingers to perform an undo action, and tap with three fingers for redo.
Widget: It’s very basic, however MindNode now presents a widget that you may use for at once developing a new intellect map or getting into quick Entry mode.
My history with MindNode is basic: it’s an app I’ve all the time preferred, but by no means stuck with. Its alluring design and polished suppose led me to are trying it out a couple of instances, but those tries have been all the time short-lived – every time I went returned to pen and paper for mind mapping.
With MindNode 5, this is the first time I believe digital mind mapping might also stick.
The app’s newfound appeal is basically due to the considerate, greater accessible person interface and the introduction of drag and drop, but I don’t need to undersell MindNode 5’s different new elements. quick Entry, as an instance, serves as a superb solution to rapidly empty a head crammed with suggestions in a structure I’m familiar with: written outlines. i like being able to believe in define form, then with the tap of a button get rewarded with a beautiful, smartly-structured intellect map. It makes me plenty more more likely to go to MindNode first when it’s brainstorming time.
i know not everybody has the equal historical past with intellect maps as me. Many have used and adored them on computers of all kinds for years. For Mac clients, as an instance, there’s an awful lot about MindNode 5 to admire: the app’s contemporary design and elevated flexibility in layout and display options, like with vertical layouts and orthogonal branches, make this an exceptional update. Longtime mind mapping enthusiasts will locate MindNode 5 to offer extra of what they already recognize. There’s a great deal for longtime clients to get enthusiastic about, even though we’re sooner or later enthusiastic about various things.
whereas i do know my prior mind mapping event isn’t shared by way of all others, I additionally would bet it’s not unique to me.
For users who resonate with my emotions on computing device-based mostly intellect mapping, MindNode 5 is value a valid second shot for the structure. Its dependent, intuitive interface, paired with drag and drop guide, have essentially changed the app for me. And while it’s too early to say if the app will eventually supplant my pen and paper workflow, I’m positive it will.
MindNode 5 is a clean, modern revision to intellect mapping that feels correct at domestic on iPad. It’s the app I all the time notion it is going to be.
MindNode 5 is obtainable on the iOS App store as a free download, with a one-time In-App purchase to liberate enhancing capabilities. The In-App buy is $14.99 for brand spanking new users, or $9.ninety nine for house owners of MindNode four. On the Mac, MindNode 5 is also a free download, and its In-App buy is $39.99 for brand new users, and $14.ninety nine for house owners of MindNode 2.
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