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Much of an executive workday is spent Asking others for information--requesting status updates from a team leader, by way of example, or questioning a counterpart in a tense negotiation. Yet unlike professionals like litigators, journalists, and doctors, who are taught how to ask questions as an important part of their training, few executives consider questioning as a skill which could be honed--or consider how their own answers to queries can make conversations more effective. That is a missed opportunity. Questioning is A uniquely powerful tool for unlocking value in organizations: It spurs learning and also the exchange of ideas, it fuels innovation and performance improvement, it builds rapport and trust among team members.
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Plus it can mitigate business risk by uncovering unforeseen pitfalls and hazards. For many folks, questioning comes easily. However, the majority of us do not ask enough questions, nor do we pose our inquiries in an optimal way. We obviously improve our emotional intelligence, which in turn makes us better questioners--a virtuous cycle. In this article, we draw on insights from behavioral science research to research how the way we frame questions and decide to answer our counterparts may influence the outcome of conversations. We offer guidance for selecting the ideal kind, tone, arrangement, and framing of questions and for deciding what and how much information to share to reap the most benefit from our interactions, not just for ourselves but also for our associations.
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Don't Ask, Don't Get "Be a Fantastic listener," Dale Carnegie informed "Ask questions the Other person will enjoy answering." More than 80 years later, most folks still Conversations at Harvard Business School several years back, she immediately arrived In a foundational insight: Folks do not ask enough questions. In fact, one of The most common complaints people make after having a dialog, like an Interview, a first date, or a work meeting, is"I wish [s/he] had asked me more Queries" and"I can't think [s/he] did not ask me any questions"