FAQ

How do I make a post?

To create a new post, navigate to the upper right-hand corner of the screen and click on the black “Post” button located next to your avatar.

What is the Editor, how does it work?

The Editor is the grey box that opens from the Post button where you can drag & drop images, paste embeds and enter text and links. Once you’ve uploaded content, select the category you want to post into below the Editor and click “Post”.

You can put just about anything in the Editor. Here are some things you can do:
1. Type, cut, paste & format text.
2. Drag & drop image files, including .JPG, .GIF, animated .GIF, and .PNG files.
3. Select an image from your computer by clicking the upload icon below the Editor.
4. Mention other people on Ello by adding an @ symbol in front of their username. For example, @todd or @bergerfohr.
5. Create links by highlighting text in the Editor and clicking the link icon.
6. Embed video files by entering a Youtube, Vimeo, DailyMotion, or Ustream URL link directly into the Editor.
7. Embed audio files by entering a Soundcloud, Mixcloud, or Bandcamp URL link directly into the Editor.
8. Use the keyboard shortcut command + enter/return (Mac) or control + enter (Windows) to submit your post.
9. Use the “Sell” option to add shoppable links to posts and enable the “Buy Button”

Why does the Editor background change color?

The Editor background is GREY by default when you are composing a post. The Editor background is DARK GREY by default when images are being uploaded.

How do I create a post that contains a mixture of images, text, video, links, etc.?

Each Editor post can be made up of multiple containers. Each container can hold an image, text, video links, and more. Containers can be re-ordered on the fly, which gives you a great deal of control over how your posts look.

To create a new image container from a text container, simply click on the upload image icon at the bottom right corner of the open Editor. To create a new text container from an image container, just start typing in the blank container at the bottom of the Editor.

How can I rearrange the order of images, text, and other stuff I put in the Editor?

Click and drag the arrow icon in the corner of each container in the Editor to move it up and down, until it snaps to the desired position within your post.

How can I format text and add links to my posts in the Editor?

The simplest way is to highlight the portion of text that you want to format. A small edit menu pops up that allows you to add a link, or change the style of your text to bold or italic.

To use an emoji in your post, begin by typing a colon : in your post or comment. A pop-up menu will appear offering you a choice of Emojis! Read more here.

:ello:

Can I use big images and enter lots of text?

Ello can display large, full-screen images and very long text posts. There is no size limit.

How can I view large images that don’t fit my screen?

Resize large images just by clicking on them.

Resize large images by clicking on them

Can I edit a post once I’ve put it up?

Yes. To edit a post while in Grid View, click directly on the post or any text above or below the post to open it. On the right side of the screen, select the pencil icon above the comments.

To edit a post while in List View, click on the views listed directly underneath the post to open it. On the right side of the screen, select the pencil icon above the comments.

Editing a post

Can I delete a post once I’ve put it up?

Yes. Open the post and select the delete post icon next to the pencil icon above the comments.

Can I comment on a post?

Yes! Click on the speech bubble underneath the post to show its comments. A box will appear for you to enter your comment.

Commenting on a post

What does it mean to watch a post?

Yes, watching a post is a notifications-based experience to help you engage with the people commenting on the posts you like most. When you leave a comment or click the watch post icon (the lightning bolt under the comments on a post) you’ll be notified of all future comments on that post.

Just click the watch post icon once more to un-watch a post and mute further notifications.

Can I repost another person’s post?

Yes. Just hit the repost button underneath the post you like, and you will see the original post in your Editor. Add additional thoughts below the original post and hit the grey arrow to submit your post.

Reposting a post

Next to the repost icon, you will see a grey number. Click it to see everyone that’s reposted that post. If you don’t want anyone to repost your posts, you can disable reposting on your Settings page.

If I delete a post, what happens to reposts of my post?

All reposts of your post will be deleted too.

How can I view fresh, new daily curated content?

Every day, Ello finds finds new and interesting content that is curated and featured on the Editorial Homepage. To view a “snapshot” of what’s happening on Ello, simply click on the Ello logo in the upper left-hand corner of the screen to open the Editorial Homepage.

How do I discover new artists?

Go to the Search page and type your friend's name or username.

On the Discover page of iOS mobile app, you can use the "Find My Friends" feature, which uses the e-mail addresses in your contact list. Just follow the instructions using the “Find My Friends” pop-up.

Ello does not save the email addresses of the people in your contact list, and will always ask your permission before following, finding, or inviting them!

How can I use the Discover experience to find interesting people and/or things to follow?

Click on Discover in the upper right hand corner. You can select “Featured”, “Trending”, or “Recent” from the top of the stream of posts to take a general look around. Then, explore the various categories listed above the header. To view all categories, select “See All”. From any of those categories, you can select people based on the content that you find interesting.

How are e-mails protected when importing friends on the Ello mobile apps?

When you agree to let the Ello app access your contact list to find your friends, email addresses are one-way hashed with a salt, and not permanently stored by Ello.

What if I don't want people to find me on Ello?

On your Settings page just set "Discoverable" to “No”. Then no one will be able to find you using the "Find my friends" feature on the mobile app!

How do I invite my friends?

Click on your avatar in the upper right hand corner, select "Invite", and follow the instructions.

Friends can also join on the Ello Home Page.

How can I use the Discover tool to find interesting people and/or things to follow?

Click on Discover in the upper right hand corner. You can select “Featured”, “Trending”, or “Recent” from the far left side of the grey bar to take a general look around. Then, explore the various categories listed to the right. To view all categories, select “See All”. From any of those categories, you can select people based on the content that you find interesting.

How can I subscribe to categories?

You can personalize your experience on Ello by subscribing to categories. To subscribe to a category, click on Discoverand “Edit” listed above the stream to the right of the listed categories. From the category subscription page, select the green “subscribe” button in each category block. The button turns GREY to indicate a subscription to that category.

To unsubscribe, select the grey “subscribed” button.

How are emails protected when importing contacts on Ello’s mobile apps?

How are emails protected when importing contacts on Ello’s mobile apps?

What if I don't want people to find me on Ello?

On your Settings page just set "Discoverable" to “No”. Then no one will be able to find you using the "Find my friends" feature on the mobile app!

How do I invite people to Ello?

Click on your avatar in the upper right hand corner, select "Invite", and follow the instructions.

Friends can also join on the Ello Home Page.

How do I find other people that share my interests?

Find people and posts that inspire you just by typing whatever it is you're looking for into the Search bar. Check out the categories on the Discover page, and the Community Directory here.

Hashtags are live on Ello too. Use hashtags to organize your posts and find things by interest. You can also search for hashtags on Ello: for example, when you search "#art", posts with the hashtag "#art" will appear on top of your search, with related results below.

How can I search through everything on Ello?

Click the Search icon, type in the keyword that you're looking for, and hit go. Use search words to improve your search.

Searching on Ello

How do I follow someone on Ello?

Go to the person’s profile page and click the FOLLOW button. You can also quickly follow people by clicking the Follow icon next to their post, and on the Ello Discover and Search pages.

How can I stop following someone?

Go to that profile page and click “+ Following” to remove them from your main stream. You can also follow or unfollow people quickly using the follow buttons on the top of posts in your stream, and in Ello Discover and Search.

Ello following controls

How do I switch between list and grid view?

If you are using Ello on the web, toggle back and forth from expanded to grid view by clicking the grid/list icons at the bottom right corner of your window. You can also use the = hotkey if you want to switch on the fly.

Ello will remember your view preferences on each of your devices, so the next time you return your views will remain the same!

How can I see all my posts?

Click on your avatar in the upper right hand corner and select your username.

How do I view an individual post?

Click on the time stamp (e.g. “4d”) next to the post.

How can I save posts that I really like?

Bookmark them in your Loves stream! Just click the heart underneath any post you love.

Ello loves icon

How can I see everything I’ve loved?

Click on your avatar in the upper right hand corner and select "Loves".

How can I see what other people love?

Navigate to another person’s profile and click on “Loves” underneath their username.

Ello user loves

How do I get to my Settings?

You can get to your Settings page by clicking on your avatar in the upper right-hand corner and selecting "Settings" from the dropdown list.

How can I change my avatar and header?

On your Settings page, drag & drop images directly in the avatar and header areas. You can also click on the image icon inside the avatar or header area to use your browser to select a file from your computer or mobile device.

How do I log out?

You can log out by clicking on your avatar in the upper right-hand coner and selecting “Logout” from the dropdown list.

You can also log out on the Settings page.

How can I permanently delete my Ello account?

On your Settings page, click the “Delete Account” link. Once you delete your account neither you, nor we, can recover it. It’s over, baby. Also note that your username may become available for another person to use.

Where can I find the Ello logo to put on my web site?

Here.

What kind of information does Ello collect about me, and how can I opt out?

By default Ello collects anonymized user behavior, which helps us understand how people are using Ello and how we can make the network better. If you don’t want to participate, you can opt out on your Ello settings page.

Read more about how Ello collects and uses information here.

Does Ello have an app?

The Ello iOS App is available for free download in the Apple App Store.

The Ello Android App is also available for free in the Google Play Store.

Are there any restrictions on how many people I can follow on Ello?

We don't specifically limit the number of people you can follow, but we do limit the number of users who will comprise your feed. Currently, your feed will consist of posts from the last 10,000 people you have followed. You may follow more but their posts won't show up in your feed (though you can still see them in your following list, discover, and other places on Ello).

How do Artist Invites work?

Artists submit their work to the Artist Invites they’re interested in. Selected artists are chosen by a vetted, unbiased panel of judges and are awarded for their creative work per the criteria of the invite.

Where can I submit my work to Artist Invites?

To submit work and view all open, upcoming and closed Artist Invites, visit the Artist Invite page here.

Keyboard shortcuts:

2 Focus Omnibar
F Navigate to Following stream
N Navigate to Starred stream
R Navigate to Notifications
S Navigate to Search
D Navigate to Discover
= Toggle grid mode for main content
? Show help modal