FAQ

What’s the Omnibar?
The Omnibar is the black bar next to the Ello icon at the top left of your stream. You can use it to post things on Ello. You can also use the Omnibar to mention others in your posts.

The Ello Omnibar

How do I use the Omnibar?

You can put just about anything in the Omnibar. Here are some things you can do:

  1. Type, cut, paste & format text.
  2. Drag & drop image files, including .JPG, .GIF, animated .GIF, and .PNG files.
  3. Select an image from your computer by clicking the browse files icon within the omnibar modal.
  4. Mention other people on Ello by adding an @ symbol in front of their username. For example, @todd or @bergerfohr.
  5. Create links by highlighting text in the Omnibar and clicking the link icon.
  6. Embed video files by entering a Youtube, Vimeo, DailyMotion, or Ustream URL link directly into the Omnibar.
  7. Embed audio files by entering a Soundcloud, Mixcloud, or Bandcamp URL link directly into the Omnibar.
  8. Use the keyboard shortcut command + enter/return (Mac) or control + enter (Windows) to submit your post.

Why does the Omnibar background change color?

The Omnibar background is GREY by default when you are composing a post. The background will turn YELLOW when Ello recognizes that you have mentioned another user in your post using the @ symbol in front of their username.

How do I create a post that contains a mixture of images, text, video, links, etc.?

Each Omnibar post can be made up of multiple containers. Each container can hold an image, text, video links, and more. Containers can be re-ordered on the fly, which gives you a great deal of control over how your posts look.

To create a new image container from a text container, simply click on the image icon at the bottom right corner of the open Omnibar. To create a new text container from an image container, just start typing in the blank container at the bottom of the Omnibar.

How can I rearrange the order of images, text, and other stuff I put in the Omnibar?

Click and drag the arrow icon in the corner of each container in the Omnibar to move it up and down, until it snaps to the desired position within your post.

How can I format text and add links to my posts in the Omnibar?

The simplest way is to highlight the portion of text that you want to format. A small edit menu pops up that allows you to add a link, or change the style of your text to bold or italic.

Ello text formatting tools

How can I add emoji to my posts?

To use an emoji in your post, begin by typing a colon : in your post or comment. A pop-up menu will appear offering you a choice of Emojis! Read more here.

:ello:

Can I use big images and enter lots of text?

Ello can display large, full-screen images and very long text posts. There is no size limit.

How can I view giant images that don’t fit my screen?

Resize large images just by clicking on them.

Resize large images by clicking on them

Can I edit a post once I’ve put it up?

Yes. Click the edit icon under any post.

Editing a post

Can I delete a post once I’ve put it up?

Yes. Just hover your mouse under any post to the far right and click the little x icon.

Can I comment on a post?

Yes! Click on the speech bubble underneath the post to show its comments. A box will appear for you to enter your comment.

Commenting on a post

Can I watch a post?

Yes, watching a post is a notifications-based experience to help you engage with the people commenting on the posts you like most. When you leave a comment or click the watch post icon (the lightning bolt under a post) you’ll be notified of all future comments on that post.

Just click the watch post icon once more to un-watch a post and mute further notifications.

Can I repost another person’s post?

Yes. Just hit the repost button underneath the post you like, and you will see the original post in your Omnibar. Add additional thoughts below the original post and hit the grey arrow to submit your post.

Reposting a post

Next to the repost icon, you will see a grey number. Click it to see everyone that’s reposted that post. If you don’t want anyone to repost your posts, you can disable reposting on your Settings page.

If I delete a post, what happens to reposts of my post?

All reposts of your post will be deleted too.

How do I find my friends?

Go to the Search page and type your friend's name or username.

On the Discover page of iOS mobile app, you can use the "Find My Friends" feature, which uses the e-mail addresses in your contact list. Just follow the instructions using the “Find My Friends” pop-up.

Ello does not save the email addresses of the people in your contact list, and will always ask your permission before following, finding, or inviting them!

How are e-mails protected when importing friends on the Ello mobile apps?

When you agree to let the Ello app access your contact list to find your friends, email addresses are one-way hashed with a salt, and not permanently stored by Ello.

What if I don't want people to find me on Ello?

On your Settings page just set "Discoverable" to “No”. Then no one will be able to find you using the "Find my friends" feature on the mobile app!

How do I invite my friends?

Click on your avatar in the upper right hand corner, select "Invite", and follow the instructions.

Friends can also join on the Ello Home Page.

How can I use the Discover tool to find interesting people and/or things to follow?

Click on Discover in the upper right hand corner. You can select “Featured”, “Trending”, or “Recent” from the far left side of the grey bar to take a general look around. Then, explore the various categories listed to the right. To view all categories, select “See All”. From any of those categories, you can select people based on the content that you find interesting.

How do I find other people that share my interests?

Find people and posts that inspire you just by typing whatever it is you're looking for into the Search bar. Check out the categories on the Discover page, and the Community Directory here.

Hashtags are live on Ello too. Use hashtags to organize your posts and find things by interest. You can also search for hashtags on Ello: for example, when you search "#art", posts with the hashtag "#art" will appear on top of your search, with related results below.

How can I search through everything on Ello?

Click the Search icon, type in the keyword that you're looking for, and hit go. Use search words to improve your search.

Searching on Ello

How do I follow someone on Ello?

Go to the person’s profile page and click the FOLLOW button. You can also quickly follow people by clicking the Follow icon next to their post, and on the Ello Discover and Search pages.

How can I stop following someone?

Go to that profile page and click “+ Following” to remove them from your main stream. You can also follow or unfollow people quickly using the follow buttons on the top of posts in your stream, and in Ello Discover and Search.

Ello following controls

How do I switch between list and grid view?

If you are using Ello on the web, toggle back and forth from expanded to grid view by clicking the grid/list icons at the bottom right corner of your window. You can also use the = hotkey if you want to switch on the fly.

Ello will remember your view preferences on each of your devices, so the next time you return your views will remain the same!

How can I see all my own posts (and nobody else’s)?

Click on your avatar in the upper right hand corner and select your username.

How do I view an individual post?

Click on the time stamp (e.g. “4d”) next to the post.

How can I save posts that I really like?

Bookmark them in your Loves stream! Just click the heart underneath any post you love.

Ello loves icon

How can I see everything I’ve loved?

Click on your avatar in the upper right hand corner and select "Loves".

How can I see what other people love?

Navigate to another person’s profile and click on “Loves” underneath their username.

Ello user loves

How do I get to my Settings?

You can get to your Settings page by clicking on your avatar in the upper right-hand corner and selecting "Settings" from the dropdown list.

How can I change my avatar and header?

On your Settings page, drag & drop images directly in the avatar and header areas. You can also click on the image icon inside the avatar or header area to use your browser to select a file from your computer or mobile device.

How do I log out?

You can log out by clicking on your avatar in the upper right-hand coner and selecting “Logout” from the dropdown list.

You can also log out on the Settings page.

How can I permanently delete my Ello account?

On your Settings page, click the “Delete Account” link. Once you delete your account neither you, nor we, can recover it. It’s over, baby. Also note that your username may become available for another person to use.

Where can I find the Ello logo to put on my web site?

Here.

What features are working now?

To stay up to date with progress, check out the Product Updates page and #productupdate hashtag in search.

What kind of information does Ello collect about me, and how can I opt out?

By default Ello collects anonymized user behavior, which helps us understand how people are using Ello and how we can make the network better. If you don’t want to participate, you can opt out on your Ello settings page.

Read more about how Ello collects and uses information here.

How will Ello make money?

We have modeled several ways to earn revenue, all of which are designed to help creators and aspiring creators improve their craft and earn a living through their work and ideas.

Through a variety of e-commerce - peer-to-peer, Ello curated store, profile and experience upgrades - professional development tools, premium content, sponsored online exhibitions and events, Ello is designing a creative networked-ecosystem that will enable more creative people to earn a living through their creativity.

Can brands and publications use Ello?

Brands and publications are welcome on Ello, and yes, everyone on Ello can post anything they want. What’s different as a consumer on Ello is that what you see is completely under your control. We will never boost paid posts or include ads in your stream.

What is unique for brands and publications is that on Ello, these members have the opportunity to reach their audiences and followings without being nickel and dimed to boost posts. Creative brands and publications are having great success creating a committed following on Ello.

So if someone joins Ello, you are free to follow them or not follow them. What you see is up to you.

Does Ello have an app?

The Ello iOS App is available for free download in the Apple App Store.

The Ello Android App is also available for free in the Google Play Store.

Are there any restrictions on how many people I can follow on Ello?

We don't specifically limit the number of people you can follow, but we do limit the number of users who will comprise your feed. Currently, your feed will consist of posts from the last 10,000 people you have followed. You may follow more but their posts won't show up in your feed (though you can still see them in your following list, discover, and other places on Ello).

Keyboard shortcuts:

2 Focus Omnibar
F Navigate to Following stream
N Navigate to Starred stream
R Navigate to Notifications
S Navigate to Search
D Navigate to Discover
= Toggle grid mode for main content
? Show help modal
CMD/CTRL + Enter Submit a post or comment.

For Nabaroo Users

I was a Nabaroo member and I’ve never used Ello. What is it?

Ello, The Creators Network — is a global publishing and collaboration platform for artists. Ello connects artists with brands, agencies, publications and fans through original, high-quality creative work.

Learn more.

I was a Nabaroo member and I already have an Ello account. Why don’t I see any of my posts from Nabaroo. Where did they go?

If you already had an existing Ello account, posts, loves and shares from your Nabaroo account could not be migrated. You can manually post your previous Nabaroo posts into your Ello account and check out ello.co/nabaroo to locate past Nabaroo connections.

How can I change my username?

You can change your username on Ello’s Settings page.

How can I change my email address?

You can change your email address on Ello’s Settings page. You can update your email in the “Profile” tab under Settings. Changes will be saved automatically.

Other questions?

If you have additional questions, please contact us at [email protected].

Updated October 1, 2016Support